How Do I Place An Order?.

Orders can be placed through Accu’s store via online checkout, by phone or by email. There is no minimum order quantity or value. ‘Express Stock’ components can be purchased individually with same-day dispatch before 6:30 PM. Accu accepts all major credit and debit cards, PayPal, bank transfer and 30-day net credit accounts (subject to approval).

Placing an Order.

Q: How do I place an order with Accu?

A: Find the components you need on our online store, select your quantity and add them to your cart, click ‘Checkout Securely’ to choose your shipping options and select the payment method of your choice.
Orders can also be placed by phone or email; contact details and hours of Customer Solutions availability can be found on our Contact page.

Q: Can I place an order by phone or email?

A: Yes, our Customer Solutions Team can take orders by phone or email. For email orders, once your order is set up, you will receive an order acknowledgement email with a pro forma invoice attached and a secure link to complete your payment online. We can also take your order and process your payment directly over the phone, but please note that over-the-phone payments are only available for UK orders at this time. 

Q: Is there a minimum order quantity or value?

A: Typically, there is no minimum order quantity and no minimum order value. ‘Express Stock’ items are available individually with same-day dispatch; all other components show the minimum order quantity on the product page.

Quotations.

Q: How do I get a quote from Accu?

A: Online price breaks are shown on each product page with volume-based discounts. For a formal quotation or quantities above the top price breaks shown, click the ‘Get A Quote’ button on the product page.
If the component is currently unavailable for online purchase, the same button lets you request a quotation. You can also contact our Customer Solutions Team directly to request a quote.

Q: How do I convert a quote into an order?

A: Send a Purchase Order referencing the quotation number to [email protected]. If you do not have a credit account, the team will raise the order and send a pro forma invoice with payment details.
If you have a credit account, the team will raise the order on your account and send an order acknowledgement by email. Payments cannot be made against quotations directly; an order must be raised first.

Stock and Availability.

Q: Are my components in stock?

A: Live stock levels are shown on every product page. The ‘Express Stock’ count is highlighted in green under the add to cart button. If a component is available to order but not in ‘Express Stock’, the manufacturing or procurement lead time is displayed in working days.

Q: What are Express Stock components?

A: ‘Express Stock’ components qualify for same-day dispatch and have been pre-checked by quality control on arrival to our facilities. If you order quantities above the available ‘Express Stock’ level, or add components not in ‘Express Stock’, a lead time in working days is shown next to the ‘Add to Cart’ button and during checkout. This is to allow time for the additional quantities to be checked against our quality standards. 

Q: Why is my component showing as unavailable?

A: Components listed as ‘Available Offline’ are typically not held in standard stock but are available for quotation. Click the ‘Get A Quote’ button on the product page. Some older ranges are permanently discontinued, usually superseded by newer alternatives. Accu can often still manufacture some discontinued components on a custom basis via our Custom Manufacture process.

Q: Can Accu supply components from other manufacturers?

A: Accu can often offer alternatives to other manufacturers’ standard components. Contact our Customer Solutions Team with the full descriptions and quantities required, and they will look to provide a suitable quotation. If no standard alternative exists, a solution may be possible through our Custom Manufacture process.

Changing or Cancelling an Order.

Q: Can I change my order after it has been placed?

A: Once an invoice has been issued and payment processed, the order cannot be edited. To make changes, contact our Customer Satisfaction Team, they can potentially cancel the existing order and issue a refund, provided your order has not been dispatched. To find out more, head to our returns page.

Q: How do I cancel my order?

A: If your order has not yet been dispatched, contact our Customer Solutions Team to request a cancellation. Have your Accu order reference or invoice number ready, along with the email address used to place the order.
If your order has been dispatched, please follow our returns process. 

Q: Can Accu split-ship my order?

A: Split shipments can be arranged when part of an order is ready to dispatch ahead of the full estimated delivery date or if part of your order is delayed. Contact our Customer Solutions Team to request a partial shipment. Depending on the reason and order quantities, an additional shipping fee may apply.

Payment.

Q: What payment methods does Accu accept?

A: Accu accepts all major credit and debit cards (Visa, Visa Debit, American Express, MasterCard, Solo, Maestro, Electron), PayPal (online orders only) and bank wire transfer. 30-day net credit accounts are available for business customers. See our Credit Account Criteria page for details. Unfortunately, Accu does not accept payments by cheque.

Q: Does Accu accept payments by cheque?

A: No, Accu does not currently accept payments via cheques of any kind. 

Q: How do I make a BACS payment to Accu?

A: Bank details and payment options are listed on your invoice. You can also scan the QR code on your pro forma invoice to make a secure payment online by card or PayPal. Payments cannot be made against quotations; an order must be placed first. View all invoices and orders on your Account History page.

Q: What should I do if my credit card is declined?

A: If declined, try an alternative card, or select a different payment method at checkout; bank wire transfer and PayPal (online orders only) are both available. Your component cart is saved automatically, so you can return to complete your purchase at a later date if needed.

Accepted Currencies by Delivery Location.

To change your browsing currency, use the language selector at the top of any page and choose your preferred language and associated currency. For bank wire payments in unlisted currencies, refer to the ‘Paying in a different currency’ section on your invoice.