Credit Accounts.
Accu offers 30-day end-of-month credit accounts to incorporated businesses and eligible organisations, subject to credit check approval. The standard credit limit is £1,000, with higher limits available on request. For more information, complete the application form below or see the FAQs on this page.
Apply online:
Credit Account Application Form.
See the full Trade Customer Terms and Conditions.
Credit Accounts FAQs.
Q: Who is eligible for a credit account with Accu?
A: Credit accounts are available to incorporated businesses and some other organisations (including schools and universities).
Sole traders, unincorporated businesses and individual (B2C) customers are not eligible. Accu typically requires at least one previous order to have been placed, paid for and delivered before approving a credit application. This is an anti-fraud measure and may be waived at Accu’s discretion for new customers who provide details of their purchasing requirements and expected monthly volume.
All applications are credit-checked using CreditSafe. The applicant must have the authority to apply for credit on behalf of their organisation.
Q: How do I apply for a credit account?
A: To apply for an Accu credit account, complete the online Credit Account Application Form.
Q: What credit limit can I get?
A: The standard credit limit is £1,000, though applications for higher or lower limits are available on request. The final limit offered by Accu will be confirmed following credit approval.
Q: Can I increase my credit limit?
A: Credit limit increases are available, subject to a further credit check and approval by our accounts team. Submit a new Credit Account Application Form or email [email protected] to request a change to your credit limit. Our team aims to respond within 2 working days.
Using Your Credit Account.
Q: How do I place an order on my company credit account?
A: Log in with the email address registered to your credit account and place your order online, entering your PO number in the ‘Purchase Order Number’ box during checkout.
Alternatively, send an authorised Purchase Order to [email protected] for processing. If your email address is not currently linked to a credit limit, you may need to submit a new Credit Account Application or ensure your email is listed as an authorised buyer on your company’s existing application.
Q: How do I get a copy of my credit account statement?
A: Statements are emailed to both the order email address and the accounts contact email address registered to your account. You can also view your account status on the Credit Account Summary page.
Credit Account Management.
Q: Can I add another authorised user to my credit account?
A: Credit accounts are registered to a single email address and cannot be linked to other accounts. However, when completing (or updating) your Credit Account Application, you can list the email addresses and names of authorised buyers who will be able to place orders against your credit account. Each authorised buyer needs their own Accu account.
Q: How do I update my company’s accounts contact information?
A: Email [email protected] with the updated details. When applying for or updating a credit account, specify the account's contact email address where invoices and statements should be sent.
Q: My colleague has left the business. How can I claim their account?
A: For credit accounts, you will need to reapply for credit using your own email address, as credit limits are assigned to unique email addresses. Complete a new Credit Account Application Form to get started.
VAT and Tax
Q: Do I need to pay UK VAT on my credit account orders?
A: VAT is chargeable on all orders for delivery within the UK and is shown during checkout. Orders for delivery outside the UK are automatically zero-rated. For EU delivery addresses, an EU VAT Exemption Number must be added to your address for zero-rate VAT to be applied automatically at checkout.
Q: How do I get a zero VAT rate on my order?
A: For UK deliveries with a valid VAT exemption (such as medical tax exemptions), email your purchase order and a copy of your VAT Zero Rating Certificate to [email protected] for processing.
For EU deliveries, add your EU VAT Exemption Number to your delivery address before placing the order. VAT will then be zero-rated automatically during checkout. Deliveries outside the UK and EU are zero-rated by default.