A) Can I place orders via telephone?
Yes. Our customer success team is happy to take orders over the telephone.
B) How can I pay for my order?
We accept all major credit and debit cards including Visa, Visa Debit, American Express, MasterCard, Solo, Maestro, and Electron. We can also take payment via PayPal, bank transfer, and offer 30 day nett credit accounts. For more information, please see our Secure Payment page.
C) When will I be charged for my order?
We will take payment when the order is placed. If there is a problem with your online payment, you will be prompted via email to contact our customer success team. If there is a problem when placing an order via phone or email, a member of our team will contact you to amend your details.
D) Am I eligible for a credit account with Accu?
For details on credit account applications, please see question 1.F, or view our Credit Account Criteria page.
E) Can I cancel or make changes to my order?
Orders cannot be amended once payment has been taken, but orders can be cancelled at any point before shipping. Simply Contact our customer success team to organise any changes.
F) Can I track my order?
Yes. You can track the progress of your order by logging into your account. For more information, please visit ourHow Do I Track My Delivery? page.
G) What should I do if I receive an incorrect or faulty part?
If you are dissatisfied with your order for any reason, please contact our customer success team. We offer a 30-day returns policy on all stock items, as long as they are returned unused, in the same condition in which they arrived. This is detailed on our Returns and Replacements page.
H) Can I exchange a part?
Yes. We are happy to exchange any standard parts, providing that they are fit for resale. See our Returns and Replacements page for details.
I) What are your minimum order quantities?
Products which are in express stock can be purchased in increments of one. Products which are held in our external stock, or require manufacturing, will have a clearly displayed minimum order quantity on the product page.
J) Do you have a minimum order value?
No. You may place orders of any size through our online store.
K) Do you have any distributors?
To find out more about our distributorships, visit our Become a Distributorpage.
L) How long does it take for parts to dispatch?
Stock will be dispatched the same day if ordered before 4PM (GMT), and will arrive the day after you order. Accurate delivery forecasts for individual products will be clearly displayed on their respective product pages. If your products are NOT in stock, the number of additional days to dispatch will be clearly shown on each individual product page.
M) Do you hold stock?
Yes. Much of our fast-moving stock is held at our internal express warehouse, ready for immediate dispatch. Larger quantities of many of our products are held in our UK-based external warehouse network, which take an additional day to reach the customer. Additionally, we work closely with a number of manufacturing partners to fulfil orders of less common products.
N) The parts I need are out of stock, when will you get more?
The stock levels of our most popular products are regularly replenished. However, if a product is not held within our express stock or in our warehouse at the time of purchase, your components will be manufactured to order on a short lead time. Accurate delivery dates and lead times will be displayed on each individual product page.